325 - Transforming Occupational Health Care from Clinical to Virtual Services: Successes and Lessons Learned

Pivoting forward from the COVID-19 pandemic, Occupational Health professionals have been adopting a new way of practicing and growing their valuable services to employees and their employers. As injuries, workplace exposures, and return-to-work clearance requests often happen outside of usual business hours, and given worker shortages in all industries, virtual health services are allowing for providers to connect with workers, their managers and other healthcare providers when traditional in-person care is not necessary or not possible. These services help ensure high quality of care, matched with increased access, worker and provider satisfaction, and considerable direct and indirect cost savings. This session will elaborate on virtual Occupational Health care provided within a multi-state, academic healthcare organization, including lessons learned and applied.